Refund policy
At Montare, we take pride in the craftsmanship and quality of every piece we create.
If for any reason you are not fully satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
-
unused and in their original condition
-
in the original packaging
-
with all tags and protective elements attached
Returns that do not meet these criteria may not be accepted.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank.
Non-returnable items
-
Personalized or monogrammed products
-
Gift cards
-
Items purchased under “Final Sale” or heavily discounted promotions
Return shipping
Customers are responsible for the cost of return shipping unless the item is faulty or damaged.
Faulty or incorrect items
If your item arrives damaged or incorrect, please contact us within 48 hours with photos.
📩 Email: info@montarebags.com